Customer Support

Hey, I’m Ryan, CMO at Torch. Yes, a real person. I’ll be honest with you — the fastest route for customer service is the email and form below. It’s a fantastic team, and they want to get you Torch’d even more than I do. But I still love hearing from customers directly. So if it’s about an order, shipping, or anything time-sensitive, go through the team below — they’re quicker. But if you want to say hi, flag an idea, share a Torch story, etc. — reach out to me at [email protected].

Our customer support is available Monday to Friday, from 9 am to 5 pm CST.

EMAIL CONTACT: [email protected]

Please Note: Customer support replies may go to your spam folder. Please double check if you do not receive a timely response.